Can I track my order?
Yes. All orders are sent via Royal Mail Tracked or Royal Mail Special Delivery services.
When your order is dispatched you will receive an email with the tracking reference. If your order doesn't arrive on the day you are expecting it please contact us immediately so we can investigate.
Where do you ship to?
At the moment we only offer shipping within the UK. If you are based outside of the UK please contact us to see if we can arrange delivery to your country.
What are your shipping rates?
Delivery is FREE on all orders over £75. For orders under this amount shipping is charged at £4.00 for Royal Mail Recorded (1-3 days from dispatch) or £6.50 for Royal Mail Next Day.
We offer FREE local delivery in and around Ipswich. Please check if your address falls within our local delivery radius at checkout. You will be contacted by email to arrange a convenient day/time for delivery.
How do I book a wedding ring or design consultation?
If you would like to book a private appointment to view my collection or to discuss a commission please contact me at firstname.lastname@example.org or via our contact us page and I will usually respond within 24 hours.
Do you repair jewellery?
Yes! I offer a full range of workshop services including ring resizing, rhodium plating, professional cleaning, engraving, remodelling and refurbishing old/worn out jewellery.
When is your next pop-up event?
I'll be popping up a various events & wedding shows in and around Suffolk later this year. Keep an eye on my Instagram & Facebook pages for the most up to date info.